Frequently Asked Questions

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How do I place an order?

You can place an order by simply adding the product into your shopping cart and proceeding with the cart checkout.

What information do I need to provide to make an order?

In order to process your order we require the following information:

Your shipping, order information & billing address.
Phone number & email address for order confirmation and invoice.
Payment method – please provide a credit card number to complete your order.

Should I expect delays when ordering?

Delays may occur if the products you're ordering are out of stock or experiencing high demand. If this happens, TMG America will contact you via email and let you know of possible lead time.

What are your shipping & handling charges?

Our handling charge is a flat $14.99 charge for orders under $75 for domestic orders. We charge a $60 flat shipping rate for orders going to Canada or Mexico. For more details on this policy click here.

When will my order ship?

Handling Times:
Our handling times can take anywhere from 1-3 business days before your order is shipped out. This is due to the time it takes to receive and process your order, as well as our commitment to ensuring that each item is carefully inspected before it leaves the manufacturers warehouse.

Shipping Times:
Our shipping times can take anywhere from 5-8 business days before the order arrives to your doorsteps.

Why hasn’t my shipment arrived?

Many reasons can cause shipments delay such as traffic or bad weather. Check the status of your shipment by checking your email containing the tracking infromation or directly with the tracking number provided on your invoice.

Which countries do you ship to?

We ship directly to customers within America, Canada, and Mexico.

How can I pay for my order?

We accept most credit card as forms of payment.

What credit cards do you accept?

We accept VISA, MasterCard, American Express, Discover card, Google Pay, Apple Pay and PayPal.

What currency are your prices listed in?

All prices are quoted in USD unless you are located in Canada, where prices are listed in CAD, the currency will automatically change from USD to CAD.

What is your refund policy?

Return Policy:
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. A 15% restocking fee may be applied if returned in used conditions.

Can I return the product?

Yes and Return Authorizations Numbers must be assigned for any return to be accepted within 30 days. Additionally, we may charge a 15% restocking fee for any item sent back not in used condition.

I ordered the wrong product. What should I do?

Contact us right away at support@tmgamerica.com to mitigate the issue and offer you possible solutions or alternatives.

My product was damaged upon arrival. What should I do?

Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods at support@tmgamerica.com.